Frequently Asked Questions – Colour Lab Home Kits


Root Touch Up Kit $85 – Includes Custom Root Touch up colour and developer. Gloves, cotton for a clean hairline, application brush, application bowl, easy to follow instructions and a Amandine Sol Botanicals Inner Face Glow to treat your face while you treat your hair. *If you have coarse, thick, or long hair we suggest you add “Extra Product” off the menu to ensure you do not run out of hair colour.
Colour Refresher $15 – Includes a Custom Colour Formulation to refresh your ends while your Root Touch Up Kit processes. Not a stand alone option- add on service to Root Touch Up.
All Over Colour Kit $90 – Blonde feeling washed out? Are your roots starting to look extremely dark in contrast to your old highlights? This is the perfect service for you. All over colour refresh of faded highlights and previous blonde. This Demi-Permanent colour or “toner” has the ability to refresh, adjust, or darken your hair colour. Also includes a protein that adds intense shine and repairing effect to your hair.
Extra Product $7 – For those blessed with thick, long or coarse hair. Don’t run out of product by adding this service at check out. We will mix up much more of your hair colour so you don’t run out half way through!


Q: How do I find my perfect hair colour?
A: Through our Virtual consultation we will learn about your hair history and assess your current hair situation. This will give us the necessary information to make a professional suggestion as to the perfect hair colour for you.


Q: What should i do 24-48 hours before colouring my hair?
A: We always suggest you do a skin test 24 hours prior to colouring your hair. Wash your hair 24-48 hours before colouring your hair for optimal colour uptake. Before starting refer to instructions included in Colour Kit.


Q: Can I highlight or bleach my hair?
A: At this time we do not have any Kits containing bleach as the risk of damage and orange is to high. We want to ensure perfect results and can not do so with bleach.


Q: Is Colour Lab taking new clients?
A: We welcome everyone, new and returning clients. For new clients we will send out a complimentary, easy to follow consultation instructions OR set up a Virtual 15 minute Consultation on Zoom for $20. During this consultation we will discuss your hair history and goals while also giving our professional opinion on what would best suit you.


Q: What are your shipping details?
A: We ship ground transport only within Canada using Canada Post. Tracking information and delivery times are available at check out.


Q: How do we accept payment?
A: We use Shopify for our secure check out method. We do not store any payment information it is all processed through Shopify online. We can not accept over the phone payments or e-transfers. We accept all major credit and debit cards.


Q: Will the colour stain my towel?
A: Most likely the colour will stain your cotton towel or clothing. Always prepare a towel and shirt that you do not mind getting stained to be safe.


Q: I have staining around my hairline, will this go away?
A: Skin staining is totally normal especially with darker colours. Always use the cotton provided to wipe away any colour around your hairline – the faster you wipe it off the less it will stain. Any remaining hairline staining will come off completely after 1-2 more shampoos.


Q: Do i have to use a specific shampoo and conditioner?
A: We have a complete list of Oribe and Goldwell products to tend to all your hair needs. From Moisture to Volume all while maintaining shine and most importantly colour integrity. Feel free to reach out via email or phone to discuss which products would be best for your hair.


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